Frequently Asked Questions
📦 Shipping & Orders
How long will my order take to arrive?
Free standard shipping on eligible orders of ₹999 or more after discounts. Additional charges may apply to heavy or bulky items and will be shown at checkout.
Delivery estimates depend on your location and courier service. Check the shipping information shown for your order and the Shipping Policy. We send a tracking link when your order is dispatched.
Can I cancel or modify my order after placing it?
We process orders quickly to get them to you as fast as possible. If you need to make changes or cancel, please contact us immediately. Once an order has been packed or dispatched, modifications or cancellations are no longer possible.
How do I track my order?
Use the tracking number and link in your shipping confirmation email. You can also view order information in your Deals2Try account. If you need help, contact customercare@deals2try.com with your order number. Support: 10 AM–6 PM IST.
🔁 Returns & Refunds
What is your return policy?
Eligible products have a 7-day return window from delivery, subject to the Returns & Refunds Policy. Items must be unused, unwashed and in their original condition, with the tags, labels, packaging and accessories supplied with the order.
Where a missing original retail price tag was disclosed before purchase, that absence alone does not make an otherwise eligible return ineligible. Check the product page for product-specific exclusions.
How long does it take to process a refund?
Once we receive your returned item, it undergoes a quick quality check. Approved refunds are processed within 3 to 5 business days back to your original payment method.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective or incorrect, contact us promptly with your order number and clear photos of the item and packaging so we can review the issue and arrange an appropriate resolution.
👗 Apparel (Men's & Women's Wear)
How do I choose the correct size?
Check the size and measurement information available for the exact product and variant you want. If a measurement or fit detail is unclear, contact us before ordering.
How should I care for my clothing items?
Follow the care label supplied with the garment. Washing, drying and ironing instructions vary by fabric and product.
🏠 Home & Kitchen
Are kitchenware and home products covered under warranty?
Product coverage depends on the specific item and brand supplier. Please check individual product detail pages to see if an item includes a specific manufacturer warranty.
How are fragile home goods packaged?
Fragile products are packed with protective materials suited to the item. If your package arrives damaged, contact customer support promptly with your order number and clear photos of the item and packaging.
🛡️ Trust & Payments
What payment methods do you accept?
The payment methods available for your order are displayed at checkout. Any cash-on-delivery availability and applicable charges are shown there before you place the order.
How are payments handled?
Payments are handled through the checkout and payment providers available on our store. Keep your account details and payment verification codes private. Deals2Try customer support will not ask you to share your password or OTP.
